| Question | Who answers it | What a yes still leaves open |
|---|---|---|
| Can this pet enroll in the Idaho product? | The insurer, using the actual profile and offered terms | Whether this condition or future claim is eligible |
| Can this practice provide the needed service? | The treating veterinary practice | When an appointment is available and what payment is due |
| Does the household qualify for assistance? | The organization administering that program | Whether funds remain and what balance the owner owes |
Treat these as separate checks in your Boise plan. A policy confirmation does not reserve a veterinary appointment. An appointment does not approve an insurance claim. A request for help is not a grant award.
Write down the name and role of the organization that supplied each answer. That prevents a friendly general statement from becoming a promise by a different party.